Excellon 5 Warranty Management Solution has a big positive impact on Customer Satisfaction

The client is one of the largest vehicle manufacturer in the world and operates through a large dealer network spread across over 30 countries in 5 continents. It is ranked as the world’s fourth largest three and two-wheeler manufacturer and the brand is well-known across several countries in Latin America, Africa, Middle East, South and South East Asia.

Background

1. Being a giant automotive manufacturer, the client has substantial number of dealers and third-party users. Hence it was necessary for the client to have a sustainable warranty administration solution for critical aspects of the warranty process, such as supervising of deployed policies, flat pricing globally, fault codes, policy management, registration, and claims processing.

2. Client was looking for one-stop solution to all warranty process-related issues from contract/claims administration to reporting.

3. Challenge for the client was to address issues of quick customer claim settlement. To facilitate efficient service to customers during warranty period and big data from point of origin to all stakeholders in warranty chain.

Solution

Benefits