Case Studies
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A German automotive giant transforms 2-wheeler business with Excellon DMS for seamless operations and growth
About
A leading global German automotive company has been crafting premium motorcycles since the 1900s. Renowned for innovation in design, engineering, and safety, the company delivers exceptional riding experiences worldwide.
Size
150,000+ employees globally
Locations
Operations in over 140 countries with a vast network of dealerships
Background
The company, with its legacy of premium motorcycles and a commitment to innovation, faced the challenge of managing a complex and dynamic business environment. To align with its vision of delivering unmatched customer experiences and driving global growth, the company needed a comprehensive, future-ready solution. Primary objectives included:
- Unified platform integration – A single platform capable of seamless real-time integration with SAP and proprietary systems to ensure efficient data flow and operational harmony.
- Next-generation customer intelligence – A solution that leverages advanced technologies to provide actionable insights and enhance customer engagement.
- Cloud-based scalability – A cloud solution designed to adapt to diverse local compliance requirements, support multilingual and multicurrency functionalities, and enable easy scalability across countries.
- Real-time visibility – A platform that offers immediate access to critical business data, empowering proactive decision-making to support ambitious growth targets globally.
The company needed a solution that could seamlessly handle complex needs while enhancing operational efficiency and maintaining their reputation for excellence and be future-ready.
Solutions
Excellon DMS, an advanced Dealer Management System was deployed to address client’s specific needs while ensuring seamless operations across their global network. Key components of the solution included:
Sales and service automation
Streamlined sales workflows to enhance efficiency and automated service processes to ensure consistent, high-quality customer support.
Warranty management
Delivered robust tools to efficiently track, process, and manage warranties, improving accountability and service timelines.
Inventory tracking
Enabled real-time stock monitoring and optimization, ensuring the right parts and inventory were available when and where needed.
Customer relationship management
Strengthened engagement with comprehensive CRM tools to enhance satisfaction and loyalty across the company’s dealer and customer base.
Multi-region support and compliance
Supported diverse operational needs with multi-currency and multilingual capabilities, ensuring seamless adherence to country-specific tax and regulatory requirements.
Seamless integration
Leveraged Excellon’s innovative Integration Engine to synchronize with SAP and other proprietary systems, ensuring real-time information flow.
Excellon’s comprehensive, cloud-based DMS platform enabled the company to unify its operations, adapt to local and global challenges, and maintain its reputation for excellence in service and innovation.
“Excellon DMS has transformed our dealership operations, providing seamless integration and real-time insights that have significantly enhanced our efficiency and customer satisfaction.”
Outcomes
By implementing Excellon DMS, the company achieved transformative results, aligning operations with their global vision and growth objectives:
Enhanced customer intelligence
Leveraged data-driven insights to personalize customer experiences and drive engagement.
Proactive decision-making
Gained real-time visibility into business metrics, enabling agile planning and quick responses to market demands
Streamlined global operations
Unified critical processes like sales, service, and inventory management to achieve higher productivity and sustained growth.
Global compliance and scalability
Simplified operations with adherence to country-specific tax structures, multilingual support, and multicurrency capabilities for seamless international processes.
Real-time integration and operational excellence
Seamlessly connected SAP and proprietary systems while optimizing workflows to enhance efficiency across their network.
