Excellon DMS powers seamless operations for a leading commercial vehicle manufacturer
About
Size
15,000 employees
Locations
Background
- Custom operational needs – The commercial vehicle segment’s processes differed significantly from the two-wheeler business, requiring a tailored approach to sales and service operations.
- Dealer network integration – The client sought to integrate 966 dealers and authorized sales and service touchpoints across India onto a unified Dealer Network Platform.
- SAP integration complexity – Integrating Excellon 5 DMS with SAP modules at the ASM level presented challenges due to highly customized processes.
- Business agility aspirations – The client aimed to enhance agility and enable efficient public transportation across India through a streamlined dealer network.
Solutions
Excellon Software deployed its Dealer Management System (DMS), tailored specifically for the manufacturer’s commercial vehicle operations, delivering the following:
Sales and service automation
Streamlined sales workflows, automated service processes, and integrated key dealership operations to enhance efficiency.
Unified dealer network platform
Seamless SAP integration
Implemented robust integration of Excellon 5 DMS with SAP modules at ASM levels, overcoming the complexities of customized processes.
Comprehensive business functionality
Supported critical operations, including sales, service, spares, reporting, CRM, and admin, ensuring a balanced and coherent approach across all dealer locations.
Inventory tracking and optimization
Implemented real-time stock visibility and control, ensuring dealerships had the right inventory at the right time.
Dealer network connectivity
Provided a centralized platform that unified all dealership operations, enabling seamless communication and data sharing.
Integrated reporting and analytics
Delivered actionable insights through real-time dashboards, empowering decision-makers with data on sales, service, and inventory.
Scalable infrastructure
Ensured the platform could adapt to the company’s growing dealership network and support expanding operations.
Excellon DMS equipped the manufacturer with tools to address their challenges, foster operational excellence, and create a competitive advantage.
Outcomes
Unified processes across all dealer locations and authorized touchpoints, enabling smoother operations and increased flexibility in the sales and distribution network. By implementing Excellon DMS, the commercial vehicle manufacturer achieved:
Active user engagement
Empowered users to leverage major functionalities, driving efficiency in the sales and service network.
Process uniformity
Established consistency across dealer operations, strengthening the client’s position as the most trusted 3-wheeler brand in India.
Scalable integration
Seamless integration with SAP modules, enabling streamlined workflows and improved business agility.
Improved customer experience
Delivered coherent service and sales experiences, enhancing trust and satisfaction among customers.
