Customer App

Excellon’s customer app is a dynamic platform ensuring a seamless and personalized vehicle ownership experience. The app enhances customer satisfaction by offering comprehensive vehicle details, intuitive customization options, and streamlined service scheduling. Additionally, features like loyalty rewards foster brand loyalty and establish the OEM as a customer-focused industry leader, ensuring lasting customer engagement and trust.

Streamlined Vehicle Selection & Customization:

  • Comprehensive Vehicle Catalog: Present a detailed range of vehicle models, complete with specifications, pricing, and available features.
  • Interactive Customization: Customers can personalize their vehicles, selecting colours, accessories, and features through an intuitive interface.

Seamless Ownership Experience:

  • Roadside Assistance: Offer one-touch access to roadside assistance services, ensuring customers feel supported in emergencies.

Enhanced Connectivity and Convenience:

  • Roadside Assistance: Offer one-touch access to roadside assistance services, ensuring customers feel supported in emergencies.

Personalized Customer Engagement:

  • Feedback Channels: Facilitate feedback submissions and customer surveys, allowing the OEM to continuously improve products and services based on customer input.

Easy Financing and Documentation:

  • Financing Tools: Provide calculators and financing options, allowing customers to explore payment plans and apply for financing directly within the app.
  • Document Management: Enable customers to access vehicle manuals, service records, and warranty information digitally, ensuring easy reference.

Loyalty Rewards and Brand Engagement:

  • Reward Programs: Implement loyalty programs, offering discounts, exclusive access, and special perks to incentivize brand loyalty and repeat purchases.
  • Brand Content: Share engaging content such as videos, articles, and events, fostering a sense of community and brand affiliation among customers.