The Power to keep your Customers Engaged!
The extensive capabilities produced by Excellon Dealer Management System are not limited to enabling internal transactions only; with Excellon Cloud Portal, you now have the power to engage your customers and drive satisfaction higher than ever. The Cloud-Based Distribution Management Solution Portal integrates and interfaces with other platforms and solutions in your enterprise to deliver a seamless brand image and experience for customers and employees alike. You can provide a single channel for your multiple Mobile Apps to access and update information. The Cloud Portal is a unified bridge to your customer’s heart, from designing targeted campaigns to creating personalized quotes to Order Processing and handling feedback.
Built-in content management allows a fully-featured product catalog with images, videos, textual content, and external content links. Provision to tag contents to backend Excellon Dealer Management System features allows auto extension of pricing, schemes, discounts with stock control as per customer’s presence in the dealer’s command area.
Campaigning and Lead Management
Design targeted marketing campaigns and published those using notifications and messaging capabilities. Capture leads that get created in Vehicle Dealer Management Software and assigned to dealers as per predefined parameters. Prospects can get personalized quotes and requests specific information related to vehicles.
Provision to take vehicle booking with integration to payment gateways. Can you extend the availability of spares to each dealer with online order registration? Integration to DMS ensures end-to-end order processing from order capturing to invoicing and delivery.
Customers can view service history and service advice for their vehicles and requests for appointments. Load factor for each service center can help centralized service booking. Integrated notification and messaging feature keep customers informed of progress related to vehicles being serviced. Online payment with pickup and drop facility enables customers to get the vehicle serviced without visiting the service center.
Complaints and Feedback
The Excellon dealer management system’s complaint management feature can be extended to capture customer complaints and follow the workflow for logical customer complaints closure. Questions related to Feedback for sales and service can be designed in dealer management software, and can customer responses can be captured for detailed analysis.
Cloud Portal Administration
Configure the portal for integration to backend dealer management system and manage customer registration and dealer registration with dealers’ multilevel tagging to command areas. Schedule and configure marketing and promotional banners and navigation parameters.
Reporting and Analytics
Comprehensive usage and transaction history reports with interactive role-based dashboards for targeted analytics.