SERVICE MANAGEMENT

Make Service your All-powerful Loyalty Tool

Most Businesses spend their efforts and resources in attracting new customers. However, businesses need to have effective strategies in place to retain existing Customers. It is easier to retain existing customers than attract new ones. The best possible way to enhance the chances of Repeat buying and Customer Loyalty is great Aftermarket Software. Great service includes Convenience, promptness, Cost-effectiveness in After Sales Service Management.
Consistency is another important parameter. Consistently good service at any of the locations of the brand is essential. Consistency is achieved by designing customer-oriented processes, and adherence to those customer-centric processes helps maintain consistently good service levels resulting in customer delight.

1) Excellon’s Service Management System is a comprehensive customer service management solution that manages Service for Carry-In (walk-in service), On-Site (field service management), Return-To-Bench (RTB) after-sales processes.

2) Creation and maintenance of service contracts like warranty, free service, extended warranty, AMC.

3) Automate the process of service Right from gate pass management, billing, invoicing to the generation of service reminders and multiple planning utilities.

4) Manage and monitor the adherence to Service Standards and KPI. Reward the performers and identify the improvement areas and processes.

5) Service Planning tools that capture the Service History of the product with every detail of job card available globally with configurable Service Reminder engine.

6) It allows Service advisors to schedule service, assign job cards & targets to mechanics in one easy-to-follow screen from their desk.

7) Service Performance of the Technician can be assessed by tracking the Technician’s job efficiency and accordingly incentivizing.

8) Managing Customer Service offers and schemes by Digitization of Coupons.