ExcellonPulse:
The most advanced AI engine built for OEMs & distribution networks

ExcellonPulse transforms data from every point in channel into growth-focused intelligence that powers efficiency, boosts revenue, and keeps customers loyal—helping your sales and service networks perform at their peak.

Excellon Pulse

Stop losing money to poor and missed decisions

In today’s hypercompetitive market, distribution networks are hemorrhaging profits through suboptimal inventory decisions, missed sales opportunities, and rising operational costs. Traditional reporting is not enough with rapidly shifting demand patterns, complex multi-location operations, and evolving customer expectations – leaving your network vulnerable to digital-first competitors and eroding margins.

5-10% annual revenue loss

from inefficient operations and poor decision-making

Gartner

20-30% customer churn

driven by lack of product availability and subpar service

Deloitte

$3.5 million lost

in a year to excess inventory

McKinsey_Script_Mark

15-20% of sales lost

due to stockouts

Accenture

3-5% profit margin erosion

attributed to inventory mismanagement and hidden inefficiencies

PricewaterhouseCoopers
ExcellonPulse's AI engine eliminates these blind spots and gives you the power to consistently drive predictable and profitable growth.

How ExcellonPulse AI powers growth

ExcellonPulse provides the clarity and control OEMs need to optimize every aspect of their distribution network. With real-time monitoring, intelligent insights, predictive forecasting, and automated actions, ExcellonPulse enables fast, smart decisions that fuel growth.

Monitoring

ExcellonPulse continuously monitors your network’s performance by analyzing historical and live data, providing a complete view of operational health across sales, service, inventory, and finance in every region and market.

  • Tracks sales, service, and inventory metrics across regions
  • Analyzes KPIs to maintain operational consistency
  • Measures performance across departments and locations
  • Monitors financial health to optimize resource allocation
Insights

ExcellonPulse uncovers hidden patterns and delivers actionable insights that improve distribution network efficiency. It identifies inefficiencies, uncovers growth opportunities, and flags risks to drive smarter decisions.

  • Identifies inefficiencies to streamline operations
  • Uncovers new growth opportunities
  • Detects potential risks before they escalate
  • Provides insights through dashboards and reports
Predictions
The AI engine predicts and forecasts demand, inventory needs, customer behavior, and potential churn, enabling your team to plan ahead with confidence and improve profitability.
  • Anticipates demand to align inventory needs
  • Projects customer behavior and churn likelihood
  • Estimates inventory and parts requirements
  • Drives proactive, forward-looking planning
Recommendations
ExcellonPulse’s recommendation engine delivers targeted, actionable recommendations across every aspect of your business—sales, service, inventory, cost management, and customer loyalty. Designed to drive immediate results and support long-term growth, these recommendations empower your team to make smarter, more profitable decisions.
  • Predicts and recommends service parts for each SKU, and even for individual assemblies, by analyzing historical data on frequently replaced components, while accounting for regional variations.
  • Recommends sales and service tactics to increase revenue
  • Suggests inventory and resource optimizations
  • Guides cost-saving measures and profitability strategies
  • Strengthens customer loyalty with personalized engagement
Actions
ExcellonPulse automates routine actions and empowers quick responses throughout the network. It triggers workflows for reordering, pricing adjustments, and contextual customer communications, enhancing accuracy and efficiency.
  • Assists in reordering and pricing updates
  • Reduces manual tasks across operations
  • Ensures consistent, real-time execution

Assistance

ExcellonPulse’s Smart Assistant uses GenAI to convert simple inputs into standardized processes, streamlining task execution and automation. It supports teams with tools like field report conversion, message templates, and feedback analysis.
  • Converts field reports into actionable tasks
  • Creates customized, lead-based contextual communications
  • Analyzes unstructured feedback for insights
  • Simplifies task execution with real-time support

Powerful use cases across industries

See how ExcellonPulse transforms every aspect of your distribution network’s sales, service, and operations.

Sales Forecasting & Revenue Growth
Sales Forecasting & Revenue Growth

Accurate AI-powered sales projections and dynamic pricing strategies help maximize revenue and identify new cross-sell and upsell opportunities.

Customer Segmentation & Conversion Improvement

Customer Segmentation & Conversion Improvement

Target high-value customers with personalized campaigns and receive AI-driven recommendations to increase conversions and improve customer engagement.

Demand based inventory Optimization
Demand based inventory Optimization
AI-driven demand forecasting and stock optimization, including geographic demand analysis, ensure ideal inventory levels, reducing carrying costs and preventing stock outs.
Channel Performance Optimization
Channel Performance Optimization
Track and analyze performance metrics across all locations to optimize sales effectiveness, resource allocation, and operational efficiency across your entire distribution network.
Warranty & Cost Reduction
Warranty & Cost Reduction
Reduce warranty costs with predictive insights for service and claims, streamlining the warranty process for cost efficiency.
Operational Efficiency & Cost Savings
Operational Efficiency & Cost Savings
Identify inefficiencies and streamline workflows with AI-driven insights, leading to significant reductions in operational costs.
Churn Prediction & Sentiment Analysis
Churn Prediction & Sentiment Analysis
Proactively identify at-risk customers and use AI-powered sentiment analysis to improve satisfaction and reduce churn.
Dynamic Pricing & Profit Margin Optimization
Dynamic Pricing & Profit Margin Optimization
Adjust pricing based on real-time demand trends and product-specific margins to drive profitability and maximize revenue.
Predictive Maintenance & Service Optimization
Predictive Maintenance & Service Optimization
Minimize service disruptions by detecting potential issues early and optimizing technician schedules for effective service delivery.
Enhanced Customer Experiences
Enhanced Customer Experiences
Elevate customer satisfaction with tailored service recommendations, automated follow-ups, and proactive communication tools to create memorable experiences at every touchpoint.

Why choose ExcellonPulse AI engine?

ExcellonPulse is purpose-built to optimize every facet of your distribution network, delivering powerful, growth-driven results that maximize efficiency, profitability, and customer satisfaction.

15-40%

Revenue growth

Capture new opportunities, optimize pricing, and boost sales conversions with predictive analytics and AI-driven sales insights. 

60%

Faster
decision-making

Accelerate both strategic and day-to-day decisions with real-time insights and automated recommendations that reduce decision lead times. 

50%

Inventory optimization

Reduce excess inventory, minimize dead stock, and free up working capital by maintaining ideal stock levels across your network. 

40%

reduction in stock-outs and demand misses

Maintain optimal inventory levels, reduce stock-outs, and meet customer demand consistently with precise demand forecasting across regions. 

20-30%

Reduction in warranty and
service costs

Lower warranty expenses and service-related costs with predictive maintenance and AI-powered insights that prevent unnecessary claims. 

30%

Higher customer retention and satisfaction

Engage customers effectively, reduce churn, and personalize service with AI-driven customer segmentation and sentiment analysis. 

20%

Lower operating costs

Streamline operations, improve resource efficiency, and cut costs through automated workflows and resource optimization. 

50%

Improvement in channel
performance

Optimize distribution channels with data-backed insights on partner performance, resource allocation, and geographic demand trends. 

Enterprise-ready deployment: seamlessly integrate and scale across your network

ExcellonPulse is designed to be effortlessly adaptable and scalable, allowing OEMs to leverage its powerful AI capabilities within their existing infrastructure. With flexible deployment options and easy integration, ExcellonPulse fits seamlessly into your ecosystem, supporting rapid adoption and immediate impact.

Built-in Integration with Excellon

ExcellonPulse is pre-integrated with Excellon’s core Distribution Network Management platform, providing a unified solution that enhances network visibility, operational control, and decision-making across sales, inventory, and service channels—all in one comprehensive system.

Seamless Compatibility with Your DMS, ERP, CRM, and Other Systems

ExcellonPulse is designed to work with the systems you already have in place. Whether you’re using a DMS, ERP, CRM, or other primary business systems, ExcellonPulse can be deployed on top of your existing technology stack. This flexibility empowers OEMs to access AI-driven insights, recommendations, and automation without disrupting established workflows.

Ready for AI that drives growth and profitability, not just insights?

Robust. Scalable. Agile.

Our purpose-built suite of cloud based, and AI-powered solutions elevating growth with automation, actionable intelligence, agility and the power to deliver exceptional customer experiences.

Excellon DMS

The ultimate distribution and channel network management platform with 100%  automation, growth-centric intelligence and maximum efficiency for sales, service and operations

ExcellonPulse

The most advanced AI/ML engine delivering actionable insights, accurate predictions, and recommendations to boost efficiency, growth, and profitability

Built with deep know-how.

Intelligent, industry-specific solutions built to optimize and scale sales, service, and operations with agility across diverse verticals.

For Automotive

For Building & Construction Materials

For Consumer Goods

For Agrochemicals & Fertilizers

For After-Sales Service Network

Company

Why Us?

Leadership

Customers

Careers

25 Years

Proven expertise driving growth in distribution networks management

10,000+ Locations

Sales, service, and operations of vast networks of OEM and manufacturers managed through Excellon

80 Countries

Excellon is actively deployed and transforming businesses across the world

Our Partners

Blog

Case Studies

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A German automotive giant transforms 2-wheeler business with Excellon DMS for seamless operations and growth
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