DMS for consumer goods
Accelerate revenue, increase market share, and elevate customer experiences
Manage the complexities of consumer goods distribution—whether it’s consumer durables, electronics, or appliances—with a platform designed to simplify operations and maximize efficiency. Excellon DMS connects manufacturers, distributors, retailers, and service providers, ensuring seamless workflows and exceptional customer experiences.
Excellon DMS
Elevate efficiency across distributor – dealers – retailers network with automation, growth-centric AI-driven intelligence and agility to quickly adapt
68%
Improvement in distributor and retailer productivity with streamlined operations
75%
Reduction in stock-outs with AI-driven demand forecasting
40%
35%
Reduction in operational costs through automation and process optimization
25%
Increase in profitability driven by AI-powered insights and recommendations
End-to-end distribution networks management platform for consumer durables, electronics and appliances
Sales Management
Maximize revenue across multiple sales models, from company-owned stores to franchise networks and third-party distributors. Manage every step, from lead generation and order fulfillment to post-sales service and customer engagement.
End-to-end sales cycle management
Manage every aspect of the sales process, from lead generation to closing the sale, with full visibility and control.
AI-powered sales planning
Use intelligent recommendations to allocate resources, optimize stock, and plan field sales interactions for maximum impact.
Multi-channel management
Manage sales across distributors, dealers, retailers, and company-owned stores with real-time visibility and synchronization.
Field sales enablement
Order lifecycle management
Streamline orders from placement to fulfillment, ensuring transparency and accuracy across channels.
Dynamic demand forecasting
Leverage AI to predict demand trends for consumer durables, electronics, and appliances, ensuring stock availability.
Distributor and retailer sales optimization
Provide partners with data-backed insights and recommendations to drive higher revenue.
Campaigns integration
Align regional and national sales campaigns with channel-specific strategies to maximize ROI.
Real-time order tracking
Enable visibility for all stakeholders, ensuring timely delivery and reducing follow-ups.
Integration with call centers
Provide partners with data-backed insights and recommendations to drive higher revenue.
Predictive sales planning
Use AI-powered tools to forecast demand and optimize sales strategies.
Intuitive mobile app for sales
Empower your salesforce with an intuitive mobile app that provides real-time data, customer information, and sales tools on the go.
Procurement and inventory stock management
Handle diverse product portfolios and ensure timely replenishment with advanced stock and procurement tools.
Centralized inventory management
Monitor inventory levels across warehouses, company stores, and distribution centers in real time.
AI-driven procurement and replenishment planning
Automatically replenish inventory based on historical trends and demand forecasts, preventing stock-outs and overstocking.
SKU-specific management
Organize and track thousands of SKUs, from high-value appliances to fast-moving spare parts.
Returns and defective product handling
Streamline reverse logistics for damaged or returned goods, ensuring operational efficiency.
Supplier performance tracking
Evaluate supplier reliability and optimize procurement contracts for better margins.
Returns and damaged goods management
Simplify processes for returning unsellable or damaged stock to suppliers.
Multi-channel service delivery network management
Manage complex service models, from installation and in-warranty repairs to no-warranty repairs and services, with tools built to easily manage hybrid service delivery networks for highest service quality and customer satisfaction.
Service classification and allocation
Differentiate services managed by manufacturers, dealers, retailers, or third-party providers.
Integrated installation workflows
Coordinate installation requests for electronics and appliances seamlessly across channels.
Warranty and in-warranty repairs
Automate claim approvals, spare parts allocation, and service delivery timelines.
Parts and technician scheduling
Ensure quick resolution of issues with automated technician and spare parts allocation.
AI-powered service insights
Use analytics to predict service demand, optimize technician allocation, and reduce turnaround times.
Service feedback and improvement
Collect post-service feedback to enhance customer satisfaction and identify training needs.
Service provider network integration
Ensure quick resolution of issues with automated technician and spare parts allocation.
Integrated service call center
Centralize inquiries and escalations with an integrated call center solution for seamless communication and faster responses
Service contract management
Track and manage service agreements across the network, ensuring compliance and transparency.
Unified service portal
Provide distributors and retailers with a single platform to submit, monitor, and manage service tickets in real time.
Feedback and performance metrics
Collect service feedback and leverage insights to continuously improve quality and efficiency.
Channels Management
Unify your distribution network with tools that enhance collaboration and streamline communication.
Channel partner onboarding and tracking
Quickly onboard new dealers, retailers, and distributors while monitoring their performance.
Geographical coverage optimization
Assign territories and track regional sales performance to identify growth opportunities.
Incentive and loyalty programs
Design tailored programs to reward top-performing partners and improve engagement.
Real-time collaboration tools
Share updates, campaigns, and operational changes seamlessly across the network.
Performance analytics
Use data-driven insights to evaluate partner performance and provide actionable feedback.
Warranties and claims management
Deliver a seamless warranty experience for customers and channel partners with tools to manage claims and replacements efficiently.
Centralized warranty management
Track and store warranty information for all products in one platform.
AI-powered claim validations
Automate warranty claim approvals with intelligent checks for faster processing.
Replacement and repair coordination
Ensure minimal downtime with streamlined workflows for repairs and product replacements.
Warranty analytics and cost tracking
Monitor trends to optimize warranty policies and reduce operational costs.
Pricing & Promotions
Boost sales and improve customer retention with dynamic pricing and targeted promotional campaigns.
Real-time pricing adjustments
Adapt prices based on demand, competitor activity, and market trends.
Region-specific promotions
Design and execute campaigns that resonate with local markets and drive engagement.
AI-driven pricing insights & recommendations
Use predictive analytics to identify optimal pricing strategies and maximize sales and margins.
Distributor and retailer incentives
Motivate partners with performance-based rewards and targeted offers.
Finance and accounting
Streamline financial and accounting processes while ensuring compliance and accuracy across your network.
Credit and receivables management
Monitor and manage credit terms with distributors and retailers to minimize delays and improve cash flow.
Automated invoicing and payments
Accelerate transactions and reduce errors with digital invoicing tools.
AI-powered budgeting and profitability insights
Harness AI-driven recommendations to reduce expenses, identify inefficiencies, and make decisions that maximize your bottom line.
Expense tracking and profitability insights
Gain visibility into costs and margins to make informed financial decisions.
Audit-ready compliance
Generate accurate reports to meet regulatory standards effortlessly.
Insights: AI-Driven Intelligence at Your Fingertips
Make smarter decisions with in-platform, real-time analytics and predictive AI. Track sales, inventory, and financial trends, generate custom reports, and benchmark performance across regions to align operations with market dynamics and drive growth.
Intuitive dashboards and reports
Customize dashboards and reports to easily track key performance indicators, share insights, and monitor trends in real time.
AI-driven predictions and recommendations
Use advanced AI tools to predict demand, optimize pricing, and plan promotions, enabling proactive decision-making for long-term growth.
Real-time 360-degree insights
Get a comprehensive view of your distribution network, from inventory and sales performance to partner engagement and financial metrics, in one platform.
Trend and demand analysis
Identify demand patterns across categories to adjust strategies and stock levels proactively.
Customer Engagement
Build loyalty and retain customers. Foster strong relationships with customers through personalized engagement and self-service tools.
Pre and post-purchase engagement and loyalty programs
Retain customers and partners with personalized loyalty rewards and targeted post-purchase communications, fostering long-term relationships and repeat business.
AI-powered claim validations
Automate warranty claim approvals with intelligent checks for faster processing.
Replacement and repair coordination
Ensure minimal downtime with streamlined workflows for repairs and product replacements.
Warranty analytics and cost tracking
Monitor trends to optimize warranty policies and reduce operational costs.
Seamless Integration
Excellon DMS delivers seamless integration across your entire automotive retail ecosystem, creating a unified digital backbone that connects OEMs, dealerships, and customers. Our platform’s native integration capabilities enable real-time synchronization with OEM central systems for vehicle allocation, parts catalogs, and warranty processing, while simultaneously connecting your dealership’s core operations – from sales and service to parts and finance.
This comprehensive integration eliminates data silos, automates cross-system workflows, and ensures consistent information flow across manufacturer portals, dealer management tools, diagnostic systems, financial platforms, and customer touchpoints, ultimately driving operational efficiency and delivering superior customer experiences.
