Automotive DMS for OEMs and Dealerships

The most powerful and growth centric DMS

Industry’s most intelligent and growth-centric Dealership network Management System

Streamline operations, boost efficiency, and deliver exceptional customer experiences across your entire dealership channel network with our AI-powered DMS platform built specifically for dealer and service network, Electric Vehicles segment, and heavy equipment, EV segment and heavy industrial machinery sellers.

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Trusted by

OEMs and manufacturing leaders

Automotive DMS for OEMs and dealerships

Elevate your dealerships performance with Intelligent automation, AI-driven insights, streamlined operations, and exceptional customer experiences.

Excellon Automotive DMS reimagines how OEMs and dealerships manage their operations, integrating sales, service, inventory, and customer engagement into a seamless, agile platform. Our DMS empowers you to take sales and after-sales strategies to the next level.

By leveraging AI-driven insights, we simplify complexities and enhance growth throughout the distribution ecosystem, helping dealerships and OEMs thrive in an evolving market.

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200 Million+

Vehicles’ service journey powered

10,000+

Sales & service locations streamlined and optimized

98%

Inventory accuracy with optimizing parts management

25 Million+

Vehicles sold through Excellon platform

40%

Increase in service order Efficiency – Boosting Productivity

100%

Enhancement in data accuracy

Mr. Dharmendra Mishra
Vice President, Sales & Customer Care
Mahindra 2-Wheelers Limited

“We are proud to say that we have partnered with an end-to-end solutions provider in Excellon Software, who substantiates our trust with complete backing on applications, rollout, integration, and support.”

200 Million+

Vehicles’ service journey powered

25 Million+

Vehicles sold through Excellon platform

10,000+

Sales & service locations streamlined and optimized

40%

Increase in service order Efficiency – Boosting Productivity

98%

Inventory accuracy with optimizing parts management

100%

Enhancement in data accuracy

Mr. Dharmendra Mishra
Vice President, Sales & Customer Care Mahindra 2-Wheelers Limited

All-in-one DMS for the automotive and industrial sectors

Sales Management with CRM

Transform your sales operations with our AI-powered CRM that streamlines lead management, automates follow-ups, and provides predictive insights for higher conversion rates. Our integrated solution ensures seamless collaboration between sales teams and delivers personalized customer experiences at scale.

End-to-end sales cycle management

Manage every aspect of the sales process, from lead generation to closing the sale, with full visibility and control.

Leads and campaigns management

Effectively manage and nurture leads from a first call to showroom walk-ins while optimizing campaigns for maximum reach and conversions.

Lead to quote

Quickly convert qualified leads into actionable quotes, reducing response time and increasing the likelihood of a sale.

Predictive demand forecasting and planning

Use AI-powered tools to forecast market demand and plan inventory and sales strategies accordingly.

Integrated call center

Provide a seamless customer communication experience with an integrated call center, managing inquiries and follow-ups timely and efficiently.

AI-driven test drives to bookings conversions

Identify ideal opportunities for pushing test drives into confirmed bookings using AI insights.

Intuitive mobile app for sales

Empower your salesforce with an intuitive mobile app that provides real-time data, customer information, and sales tools on the go.

AI-powered recommendations

Sales teams get personalized recommendations for cross-selling and upselling based on customer preferences and behavior.

Comprehensive service and workshops management

Ensure your service department delivers an exceptional experience by providing real-time scheduling, job order creation, and AI-powered service efficiency recommendations. Our service management module ensures minimal downtime and maximizes customer satisfaction.

Service appointments scheduling

Enable customers to easily book service appointments, optimizing workshop utilization.

AI-powered repair job order creation

Automatically generate repair job orders, reducing manual effort and increasing accuracy.

Estimates, claims and warranty management

Generate accurate service estimates, manage claims, and track warranties seamlessly.

Automated service bay and technician allocations

Automatically assign technicians and service bays to ensure optimal resource utilization.

Automated customer reminders and communications

end automated reminders and notifications to keep customers informed about service schedules and updates.

Integrated technician mobile app

Identify ideal opportunities for pushing test drives into confirmed bookings using AI insights.

AI-powered recommendations for service efficiency

Empower your salesforce with an intuitive mobile app that provides real-time data, customer information, and sales tools on the go.

Case Study

A leading two and three wheeler OEM transforms premium bike segment with Excellon DMS

Smart inventory and spare parts management

Keep your inventory lean and responsive with real-time tracking, AI-driven replenishment, and integrated parts warehouse management. Optimize your stock to ensure you have the right parts and vehicles at the right time, avoiding overstocking or shortages.

Vehicle inventory management

Centrally manage vehicle inventory across dealerships and locations in real-time to ensure optimal stock levels and reduce carrying costs.

AI-powered vehicle planning and ordering

Utilize AI to plan and order vehicles based on market demand and sales trends.

Spare parts warehouse management

Manage parts inventory efficiently with integrated warehouse tracking and control systems.

Parts purchase planning and auto ordering

Automatically plan and order parts based on historical data and predicted demand.

Stock classification, adjustment and valuation

Classify and value your stock with precision, making necessary adjustments based on market dynamics.

AI-driven intelligent parts ordering

AI-driven analysis ensures you order the right parts at the right time to meet customer needs.

Inventory movement and trending analysis

Track inventory movement and analyze trends to make informed procurement decisions.

Efficient warranty and claims

Streamline your warranty and claims processes with an integrated solution that ensures quick processing, transparency, and customer satisfaction. Our AI-powered warranty management system reduces manual effort and ensures claims are processed accurately.

Centralized warranty management

Manage all warranty information in one place for easier access and controls.

Warranty claim process automation

Automate the warranty claims process to minimize manual errors and speed up approval.

Claims validations and approvals

Validate claims quickly and accurately, ensuring a smooth approval process.

Across dealerships warranty claims insights

Get insights into warranty claims across your entire dealership network to identify trends and issues.

AI-driven warranty claims analysis

Use AI to analyze warranty claims data, identify patterns, and recommend improvements.

Warranty parts ordering and returns

Automate the process of ordering and returning warranty parts for faster resolution.

AI-powered recommendations for service efficiency

Our advanced AI and ML models provide recommendations to improve service quality, reduce turnaround time, cost savings measures and improving customer satisfaction.

Agile pricing and promotions

Drive sales with agile pricing strategies and targeted promotions that respond to market conditions in real-time. Our AI-driven pricing module ensures optimal price points, while promotions are tailored to meet customer preferences.

Centralized pricing management

Manage pricing centrally, ensuring consistency and compliance across your dealerships.

National and regional promotions management

Create and manage both national and regional promotions to engage customers effectively.

Dealer-specific promotions and incentives

Offer dealer-specific promotions to accommodate local customer needs and boost engagement.

Dynamic pricing algorithms with real-time price adjustments

Adjust prices in real-time based on market conditions and demand using dynamic algorithms.

Targeted promotions and offers

Provide personalized promotions based on customer segmentation to drive sales.

Market trends, demand and price sensitivity insights

Leverage insights into market trends and price sensitivity to fine-tune pricing strategies.

AI-powered pricing and promotion recommendations

Get AI-driven recommendations for optimal pricing and promotions to maximize profitability.

Finance and accounting management

Optimize financial operations and ensure compliance with a fully integrated finance and accounting solution. Our finance module simplifies processes such as invoicing, payments, and cash flow management while providing real-time financial insights.

Budgeting and financial planning

Track budgets and plan financials to maintain a healthy financial position

Sales and revenue management

Monitor sales and revenue to keep track of dealership performance.

Digital invoicing and payments processing

Streamline invoicing and payments with secure digital processing tools.

Cashflow management

Get insights into warranty claims across your entire dealership network to identify trends and issues.

Reconciliation and banking

Automate bank reconciliations to ensure accuracy and save time.

Accounts receivables and payables

Manage receivables and payables efficiently for better financial health.

Dealership financials

Get a complete overview of your dealership’s financial status in real-time.

Audit and compliance

Ensure compliance with financial regulations using built-in audit tools.

AI-powered financial health analysis and recommendations

Use AI to assess financial health and receive actionable recommendations.

Growth-centric analytics and insights

Stay ahead of the competition with real-time analytics and AI-driven in-platform insights that enable informed decision-making, without the need to waste time creating reports in Excel or other external tools. Our powerful analytics engine ensures you always have the data you need at your fingertips to drive growth, enhance customer satisfaction, and make proactive decisions that impact your bottom line.

Real-time in-platform 360-degree insights

Access comprehensive insights into your dealership’s operations in real-time, including performance, customer interactions, inventory, and financial metrics, allowing you to make quick and well-informed decisions.

ETBR reporting and insights

Monitor ETBR (Enquiry-Test Drives-Booking-Retail) metrics and derive actionable insights to improve operational efficiency, reduce downtime, and enhance the overall customer experience with more timely and effective service.

Intuitive dashboards and reports

View key metrics and insights through customizable dashboards and reports that offer a user-friendly interface, enabling you to easily track performance, identify trends, and share important information across your team.

PerformancePulse

Monitor business performance across the dealership network effortlessly with a suite of tools that provide real-time metrics, performance benchmarks, and insights that help you drive continuous improvement throughout your organization.

SalesPulse

Track key sales metrics and ETBR for a deeper understanding of sales trends, helping you identify opportunities for revenue growth, optimize sales strategies, and forecast future performance more accurately.

ServicePulse

Gain insights into service operations and customer satisfaction by monitoring key service metrics, technician performance, and service timelines, which ultimately help in improving service quality and customer loyalty.

FinancePulse

Track financial health and cash flow to keep your dealership profitable by closely monitoring revenue, expenses, and profit margins, ensuring that your financial operations remain sound and sustainable.

OperationsPulse

Get insights into operational efficiency, helping identify areas for improvement, streamline processes, and ensure that dealership’s day-to-day activities are optimized for maximum productivity and profitability.

AI-driven predictions and recommendations

Leverage our powerful ExcellonPulse AI engine to predict future trends, such as sales performance, customer preferences, and service demands, while receiving actionable recommendations that help your dealership take proactive steps towards sustainable growth and enhanced customer satisfaction.

Customer delight

Create delightful customer experiences at every interaction point, from initial inquiry to post-purchase. Our customer-centric tools ensure that customers are engaged and satisfied at every stage of their journey.

Lead to sales and post-sales customer relationships management

Manage customer interactions seamlessly from initial lead to post-sales engagement, ensuring a smooth and connected experience throughout the customer lifecycle.

Customer self-service portals

Offer customers self-service options for booking services, accessing information, and making payments, empowering them to manage their needs conveniently and independently.

Virtual showrooms and digital experiences

Provide immersive virtual showrooms to enhance customer engagement online, allowing customers to explore products and services from the comfort of their homes.

Post-purchase engagement & loyalty programs

Encourage repeat business with personalized engagement and loyalty rewards, helping to build long-term customer relationships and increase customer retention.

AI-driven personalisation

Leverage AI to provide personalized offers, communication, and experiences, ensuring that each customer interaction is tailored to their individual needs and preferences.

Accounts receivables and payables

Manage receivables and payables efficiently for better financial health.

High-touch customer engagement and communications

Maintain high-quality customer communication through personalized interactions, keeping customers informed, engaged, and valued at every touchpoint.

Sentiment analysis and engagement recommendations

Analyze customer sentiment to optimize engagement strategies, ensuring that your dealership’s communication approach resonates with customers and fosters positive relationships.

Excellon 5 Warranty Management Solution has a big positive impact on Customer Satisfaction

Case Study

A German automotive giant transforms 2-wheeler business with Excellon DMS for seamless operations and growth

Seamless Integration

Excellon DMS delivers seamless integration across your entire automotive retail ecosystem, creating a unified digital backbone that connects OEMs, dealerships, and customers. Our platform’s native integration capabilities enable real-time synchronization with OEM central systems for vehicle allocation, parts catalogs, and warranty processing, while simultaneously connecting your dealership’s core operations – from sales and service to parts and finance.

This comprehensive integration eliminates data silos, automates cross-system workflows, and ensures consistent information flow across manufacturer portals, dealer management tools, diagnostic systems, financial platforms, and customer touchpoints, ultimately driving operational efficiency and delivering superior customer experiences.

Scalability with agility

Whether you are expanding your dealership network or scaling up operations, our flexible infrastructure is built to grow alongside your business. Our solution adapts to your evolving needs, allowing you to add new users, features, and locations without missing a beat, ensuring continuous and efficient growth.

Robust security

Built with enterprise-level security measures, our platform ensures that your data is always protected. From advanced encryption to secure user authentication, we prioritize safeguarding your sensitive information, giving you peace of mind while you focus on driving your business forward.

Unlock the power of growth across dealerships with the most agile and growth-centric DMS

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