Excellon’s service app is a comprehensive solution to streamline service operations and elevate customer satisfaction. The app enhances mechanics’ productivity and ensures high-quality, standardized repairs by enabling efficient appointment scheduling, providing advanced diagnostic tools, and offering access to genuine parts. Real-time communication with customers, continuous training support, and robust data security further establish the OEM as a leader in customer service, fostering trust and loyalty while optimizing operational workflows.
Efficient Service Management:
Appointment Scheduling: Enable customers to schedule service appointments conveniently, reducing wait times and ensuring timely assistance.
Work Order Management: Streamline service workflows with digital work orders, allowing mechanics to access service histories and customer preferences, enhancing personalized service.
Repair Assistance:
Repair Guides and Videos: Offer access to comprehensive repair guides, videos, and technical resources, assisting mechanics in complex repairs and ensuring adherence to OEM standards.
Genuine Parts and Inventory Management:
Parts Ordering: Integrate the app with the OEM’s parts catalogue, enabling mechanics to order genuine parts directly, ensuring quality repairs and customer satisfaction.
Inventory Monitoring: Implement inventory management features to track parts availability, automate reordering, and minimize downtime, enhancing operational efficiency.
Customer Communication and Feedback:
Real-time Updates: Keep customers informed about service progress, repair status, and estimated completion times, fostering transparency and trust.
Feedback System: Gather customer feedback after service completion, enabling continuous improvement based on customer insights and enhancing service quality.
Efficient Workflow Management:
Work Order Management: Enable technicians to manage work orders, track repairs, and update service statuses digitally, streamlining workflow and improving productivity.
Nagpur Address
Plot 21, IT Park, 4th Floor, Gayatri Nagar, Nagpur - 440 022 (India).